Store Policy

Greeting fellow Ghool... Are you feeling daring? Dive into our store policies below. 

Refunds and Returns Policy

At Ghooltees, we want you to be completely satisfied with your purchase. If you're not happy with your order, please contact us within 14 days of receiving it at [email protected], and we'll do our best to assist you. Here are some key points regarding our Refunds and Returns Policy:

  1.  Eligibility: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
  2. Returns Process: Contact us at [email protected] to initiate the return process. Please include your order number and a brief description of the reason for the returns.
  3. Refunds: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a reasonable timeframe.
  4. Shipping Costs: Return shipping costs are the responsibility of the customer unless the return is due to a mistake on our part.

Privacy Policy

Effective Date: [04/09/2023]

At Ghooltees, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our website or make a purchase. By accessing or using our services, you consent to the practices described in this policy.

Information We Collect

We may collect the following types of personal information when you interact with our website:

  1. Personal Identifiable Information (PII): When you make a purchase, we collect your name, email address, shipping address, and payment details.
  2. Usage Information: We collect data through third party analytics tools including Google Analytics. This includes information about how you interact with our website, including your IP address, browser type, pages visited, and the time and date of your visit.

How We Use Your Information

We use your personal information for the following purposes:

  1. Order Processing: To fulfill and manage your orders, including shipping and delivery notifications.
  2. Customer Support: To provide assistance and address any inquiries or issues you may have.
  3. Marketing: With your consent, we may use your email address to send you promotional materials and updates about our products, special offers, and events. You can opt out of marketing communications at any time.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no data transmission over the internet is entirely secure, and we cannot guarantee the security of your information.

Third-Party Disclosure

We do not sell, trade, or otherwise transfer your personal information to outside parties unless required by law or as necessary to fulfill your order.

Your Rights

You have the right to access, correct, or delete your personal information. To exercise these rights or to withdraw your consent for marketing communications, please contact us at [email protected].

Terms of Service

Effective Date: [04/09/2023]

By using our website and making a purchase, you agree to the following Terms of Service:

  1. Order Acceptance: All orders are subject to acceptance and availability. We reserve the right to cancel orders for any reason, including but not limited to product availability, pricing errors, or suspicious activities.
  2. Pricing: Prices listed on our website are in GBP (British Pounds) and are subject to change without notice.
  3. Shipping: We aim to process and ship orders promptly, but delivery times may vary. We are not responsible for delays or damages during shipping.
  4. Returns and Refunds: Refer to our "Refunds and Returns Policy" section for details.
  5. Intellectual Property: All content on our website is protected by intellectual property rights and may not be reproduced without our permission.
  6. Liability: We are not liable for any indirect, incidental, or consequential damages arising from the use of our products or website.
  7. Governing Law: These terms are governed by English law, and any disputes will be resolved in English courts.

Contact Information

If you have any questions, concerns, or need assistance, please feel free to reach out to us at [email protected]. We value your feedback and are here to help.

Thank you for shopping with Ghooltees!

Note: This Store Policy is subject to change without notice, so we recommend reviewing it periodically for any updates.

Last Updated: [04/09/2023]